Delivery Associate (New Site Opening in Highland Park, IL)

The role

The Delivery Associate facilitates customer vehicle deliveries and ensures vehicle readiness. They walk owners through vehicle features and manage lease-end vehicle returns.

What you will do

• Manage a pipeline of assigned deliveries
• Conduct pre-delivery conversations with customers
• Guide customers through key features and functions of Lucid vehicles
• Conduct post-delivery conversations with customers
• Manage a pipeline of lease-end customers and schedule grounding appointments
• Conduct lease-end vehicle intake appointments
• Represent Lucid by articulating technological, design, and quality advantages
• Utilize Salesforce to document delivery details
• Manage vehicle readiness and perform final quality checks
• Prep and stage vehicles in delivery area

Required qualifications

• 2-5 years of customer facing professional experience
• Excellent interpersonal and organizational skills
• Comfortable navigating ambiguity
• Comfort with using Salesforce or equivalent CRM system
• A Bachelor’s degree or equivalent experience in business, sales, or related discipline
• Ability to engage with customers in an authentic and courteous manner
• Strong oral and written communication, empathy, and active listening ability
• Ability to prioritize and schedule tasks independently
• Valid driver’s license with no suspensions within the past year
• Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire
• Ability to twist, bend, squat, reach, and stand for extended periods of time

Nice to have

• Experience in a luxury retail or hospitality environment

Benefits

• Medical, dental, and vision insurance
• Life and disability coverage
• Paid time off
• Paid holidays
• Paid sick leave
• 401(k) retirement plan
• Equity program
• Discretionary annual cash incentive program

About the company

Lucid Motors is creating mobility experiences through proprietary technology and software-defined vehicle architecture. The company is growing in Chicagoland with a new location opening in Highland Park, Illinois.