Order Operations Specialist

The role

The Order Operations Specialist executes Lucid's European order-to-delivery operations. This individual contributor role manages customer and vehicle orders, resolves transactional issues, and maintains orderbook accuracy.

What you will do

• Process and maintain customer and vehicle orders from placement through delivery
• Investigate and resolve transactional issues involving pricing, invoices, and payments
• Partner with teams to ensure vehicles and documentation are ready for handover
• Maintain accurate order, customer, vehicle, pricing, and payment data
• Manage vehicle allocation, release, and inventory visibility
• Serve as a primary operational contact for order-related enquiries and escalations
• Identify and implement scalable processes and automation opportunities
• Analyse recurring errors and process gaps to drive corrective actions

Required qualifications

• At least two years of experience in order management, sales operations, supply chain operations, fulfilment, or a comparable operational role
• A good understanding of end-to-end order-to-delivery processes
• A completed vocational or higher-education qualification, or equivalent relevant professional experience in business operations, supply chain, logistics, or a related field
• Ability to work independently and navigate ambiguity
• Ability to manage complex transactional workflows and investigate discrepancies
• Strong written and verbal communication skills
• Business-level fluency in English
• Professional proficiency in at least one of the following languages: German, French, or Spanish

Nice to have

• Experience working in a fast-paced, high-growth, or evolving operational environment
• Experience in the automotive industry, automotive order management, vehicle delivery, vehicle allocation, registration, or invoicing
• Experience in another complex order-management, mobility, retail, or logistics environment
• Working knowledge of Salesforce, SAP, Microsoft Excel, Outlook, or comparable CRM, ERP, order-management, and reporting systems

Benefits

• Medical, dental, and vision insurance
• Life and disability coverage
• Paid time off
• Paid holidays
• Paid sick leave
• 401(k) retirement plan
• Hourly/non-exempt employees accrue up to 120 hours paid time off
• Salaried/exempt employee accrue up to 160 hours paid time off
• Eligible employees may participate in Lucid’s equity program
• Eligible employees may participate in a discretionary annual cash incentive program

Before you apply

• A background check may be required

About the company

Lucid creates mobility experiences through proprietary technology and software-defined vehicle architecture. The company uses deep vertical integration with design, engineering, and production happening in-house.