Service Concierge, Costa Mesa

The role

The Service Concierge provides customer experience by interfacing with service center clients. This person will greet clients, schedule appointments, and manage service tasks and loaner agreements.

What you will do

• Provide customer experience to Lucid clients
• Coordinate and schedule client appointments
• Manage open service tasks and due bills
• Proactively contact customers to verify concerns and log activities
• Manage and facilitate loaner agreements and rental vehicle requests
• Generate Work Order Pre-writes and obtain signatures
• Check for open campaigns or recalls
• Assist Service Advisors with vehicle check-in, walkthroughs, and intake forms
• Manage a monthly budget and oversee ordering of supplies and refreshments
• Report and submit service requests for facility repairs and maintenance

Required qualifications

• 18 years of age or older
• Demonstrated excellence in customer service
• Capacity for problem solving and handling multiple priorities in a fast-paced environment
• Excellent written and verbal communication skills
• Ability to use basic computer applications such as Microsoft Office
• Ability to learn proprietary DMS software
• Valid driver’s license with no suspensions within the past year
• Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years

Nice to have

• Experience in luxury retail
• Experience in automotive
• Knowledge of HV systems, LV systems, and EV powertrains
• Start-up experience and related fast-paced environments

Benefits

• Medical, dental, and vision insurance
• Life and disability coverage
• Paid time off
• Paid holidays
• Paid sick leave
• 401(k) retirement plan
• Hourly/non-exempt employees accrue up to 120 hours paid time off
• Salaried/exempt employee accrue up to 160 hours paid time off
• Eligible employees may participate in Lucid’s equity program
• Eligible employees may participate in a discretionary annual cash incentive program

Before you apply

• Willingness to complete Lucid provided CPR training post hire
• Drivers under 21 must successfully complete Lucid Training upon hire

About the company

Lucid is creating mobility experiences through proprietary technology and software-defined vehicle architecture. The company uses deep vertical integration with design, engineering, and production happening in-house.