Service Manager, Riviera Beach - FL

The role

The Service Manager manages day-to-day operations of the Lucid Service Center. This role involves managing a team of advisors, technicians, and parts staff to deliver customer experience.

What you will do

• Manage and develop Service Team members and the day-to-day service business
• Evaluate employee performance and provide consistent feedback
• Select, train, and develop employees
• Support, implement and provide follow-up for all training
• Ensure the team provides high level customer experience
• Address client concerns or complaints
• Ensure department compliance with industry standards and regulations
• Delegate and direct service tasks to ensure timely vehicle repairs
• Monitor employee work and provide guidance and training
• Assist in repairs of Lucid Motors vehicles as needed

Required qualifications

• Minimum 10 years varied automotive service experience including measuring and holding team accountable for various KPI’s
• Experience managing a team of technicians for selection, development, performance management, engagement and training
• Ability to collaborate, motivate, and lead individuals, groups, and vendors
• Verifiable track record of excellence in Customer Service
• Willingness to assist on repairs on an as needed basis
• Exceptional organization and the ability to drive continuous improvement in a fast-moving environment
• Excellent written and verbal communication skills
• Ability to build a world-class team from the ground up
• Ability to analyze and interpret internal reports
• Advanced ability to use basic computer applications such as Microsoft Office and learn proprietary DMS software
• Ability to travel on an as-needed basis
• Valid driver’s license with no suspensions within the past year

Nice to have

• AA/BS in either Automotive Technology or Business Management, or equivalent work experience
• Knowledge of HV systems, LV systems, and EV powertrains
• Start-up experience and related fast-paced environments
• Previous OEM specific EV experience and training
• ASE Certifications
• EPA 609 Certification

Benefits

• Medical, dental, and vision insurance
• Life and disability coverage
• Paid time off
• Paid holidays
• Paid sick leave
• 401(k) retirement plan
• Equity program
• Discretionary annual cash incentive program

Before you apply

• Willingness to complete Lucid provided CPR training post hire
• Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

About the company

Lucid creates exceptional mobility experiences through innovation. The company uses proprietary technology and software-defined vehicle architecture to build award-winning vehicles.