Assistant Service Manager, Seattle

The role

The Assistant Service Manager assists the service manager in day-to-day operations of the Lucid Service Center. This role involves managing a team of advisors, technicians, service assistants, and parts staff to ensure quality repairs and customer experience.

What you will do

• Manages and develops Service Team members and the day-to-day service business
• Evaluates employee performance and provides consistent feedback
• Selects, trains, and develops employees
• Supports, implements and provides follow-up for all training
• Ensures the team provides high level customer experience
• Manages timecards and schedules for service center team members
• Addresses client concerns or complaints
• Ensures department compliance with industry standards, regulations, and restrictions
• Delegates and directs service tasks to ensure timely vehicle repairs
• Performs quality control checks on vehicles after repairs

Required qualifications

• Minimum 5 years varied automotive service experience including measuring and holding team accountable for various KPI’s
• Experience managing a team of technicians for selection, development, performance management, engagement and training
• Ability to collaborate, motivate, and lead individuals, groups, and vendors
• Verifiable track record of excellence in Customer Service
• Willingness to assist on repairs on an as needed basis
• Exceptional organization and the ability to drive continuous improvement in a fast-moving environment
• Excellent written and verbal communication skills
• Ability to analyze and interpret internal reports
• Advanced ability to use basic computer applications such as Microsoft Office and proprietary DMS software
• Ability to travel on an as-needed basis
• Valid driver’s license with no suspensions within the past year
• Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

Nice to have

• AA/BS in either Automotive Technology or Business Management, or equivalent work experience
• Knowledge of HV systems, LV systems, and EV powertrains
• Start-up experience and related fast-paced environments
• Previous OEM specific EV experience and training
• ASE Certifications
• EPA 609 Certification

Benefits

• Medical, dental, and vision insurance
• Life and disability coverage
• Paid time off
• Paid holidays
• Paid sick leave
• 401(k) retirement plan
• Hourly/non-exempt employees accrue up to 120 hours paid time off
• Salaried/exempt employee accrue up to 160 hours paid time off
• Equity program
• Discretionary annual cash incentive program

Before you apply

• Successful completion of a drug test and background check including motor vehicle records is a condition of employment
• Willingness to complete Lucid provided CPR training post hire

About the company

Lucid is creating exceptional mobility experiences through innovation. The company uses proprietary technology and software-defined vehicle architecture to build vehicles that redefine their segments.