Delivery Manager (New Location Opening!)

The role

You will oversee new vehicle deliveries, lease-returns, trade-ins, and onsite inventory. You will lead a team of Delivery Associates and Vehicle Operations Specialists to ensure seamless transactions and customer service.

What you will do

• Lead field Delivery team for seamless transactions and customer service
• Ensure smooth transitions across all stages of the delivery process
• Ensure highest level of accuracy of every transaction
• Lead professional growth of the Delivery team through coaching and training
• Handle customer trade-ins, titling paperwork, and transferring non-Lucid vehicles
• Manage the intake of trade in vehicle and confirm condition
• Partner with Remarketing team and handle Pre-Delivery Inspections
• Manage and oversight the flow and forecasting of Lucid vehicles
• Manage quality and condition of vehicle inventory and readiness
• Identify and remove technical, operational, and organizational barriers

Required qualifications

• 4- 8 years of experience in a leadership role within the automotive, transportation or logistics industry
• High school degree or GED required
• Proven ability to lead a team of sales and/or process-focused professionals in achieving targets
• Strong problem-solving abilities
• Ability to analyze reports and use Salesforce
• Experience making data driven decisions and holding team accountable to KPI’s
• Adept at nurturing, developing, and leading exceptional customer-oriented teams
• Strong cross functional collaborative skills
• Demonstrated experience in fostering an inclusive and collaborative team environment
• Valid driver’s license with no suspensions within the past year
• Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire
• Skilled in Microsoft Office and Salesforce

Nice to have

• Bachelor’s degree or equivalent work experience in business, sales, or a related field

Benefits

• Medical, dental, and vision insurance
• Life and disability coverage
• Paid time off
• Paid holidays
• Paid sick leave
• 401(k) retirement plan
• Hourly/non-exempt employees accrue up to 120 hours paid time off
• Salaried/exempt employee accrue up to 160 hours paid time off
• Eligible employees may also participate in Lucid’s equity program
• Eligible employees may also participate in a discretionary annual cash incentive program

About the company

Lucid is creating exceptional mobility experiences through innovation. They design and build vehicles in-house across global offices and manufacturing facilities.