Mobile Service Technician, Millbrae

Millbrae, CA. Posted 9 days ago

The role

The Mobile Service Technician performs field service repairs by traveling to client locations. This person will diagnose, maintain, and repair Lucid Motors vehicles in the field.

What you will do

Function as a Service Advisor and perform parts department duties including ordering, returns, and inventory management
Work directly with clients to provide a high level of customer experience
Effectively work with the appropriate software suite to document customer vehicle interactions
Maintain knowledge of High Voltage, Low Voltage, and general Electric Vehicle systems
Perform walk-around and write-up processes to assess client needs
Accurately document client concerns for diagnosis and repair
Follow correct repair order documentation procedures
Invoice and collect payment
Perform customer service duties such as answering phones and scheduling appointments
Review appointment schedule to plan travel time and visit duration

Required qualifications

2-5 years of experience as an automotive service technician
Self-sufficient, highly organized and comfortable working independently and as part of a team
Knowledge of High Voltage systems, Low Voltage systems, and Electric Vehicle powertrain
Customer facing experience exhibiting excellent written and verbal communication skills
Proficient in Microsoft Office
EPA 609 Certification
Valid driver’s license with no suspensions within the past year
Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years

Nice to have

ASE Certifications (A4, A5, A6, A7, A8, L3, L4 - ADAS)
Previous Mobile Service Technician experience
Previous experience with EV diagnosis and repair
Experience in luxury automobile repair environments

Benefits

Medical, dental, and vision insurance
Life and disability coverage
Paid time off
Paid holidays
Paid sick leave
401(k) retirement plan
Equity program
Discretionary annual cash incentive program

Before you apply

Expected to have ASE certifications obtained within 6-8 months of hire date
Willingness to complete Lucid provided CPR training post hire

About the company

Lucid is creating exceptional mobility experiences through innovation. The company uses proprietary technology and software-defined vehicle architecture to build award-winning vehicles.