Service Advisor, Mission Viejo

The role

You will provide customer service and manage the service process for clients. This includes greeting clients, consulting with technicians, documenting concerns, and explaining service options and costs.

What you will do

• Inform clients throughout the service experience
• Conduct vehicle inspections and check-in processes
• Document transport damage on PDI vehicles
• Manage loaner agreements and coordinate rental vehicle requests
• Uphold the Customer Satisfaction Index KPI
• Review and revise work orders for accuracy
• Address and correct warranty claim rejections
• Acquire customer signatures via DocuSign and collect payments
• Explain invoices to customers
• Greet clients and direct phone calls

Required qualifications

• 2-5 years previous automotive experience and training in a Service Advisor or Front of House customer facing role
• Excellent interpersonal skills with a compassionate and patient demeanor
• Problem-solving and creative thinking skills
• Ability to articulate and document details
• Ability to tailor and explain automotive terminology and concepts to customers
• Proficiency in Microsoft Office and ability to learn proprietary DMS software
• Valid driver’s license with no suspensions within the past year
• Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years

Nice to have

• AA/BS in either Automotive Technology or Business Management, or equivalent work experience
• Knowledge of HV systems, LV systems, and EV powertrains
• Start-up experience and related fast-paced environments

Benefits

• Medical, dental, and vision insurance
• Life and disability coverage
• Paid time off
• Paid holidays
• Paid sick leave
• 401(k) retirement plan
• Up to 120 hours paid time off for hourly/non-exempt employees
• Up to 160 hours paid time off for salaried/exempt employees
• Potential participation in equity program
• Potential participation in discretionary annual cash incentive program

Before you apply

• Willingness to complete Lucid provided CPR training post hire
• Drivers under 21 must successfully complete Lucid Training upon hire

About the company

Lucid creates mobility experiences through proprietary technology and software-defined vehicle architecture. The company uses deep vertical integration with design, engineering, and production happening in-house.