Customer Experience Intern - Part-Time

The role

This intern will manage technical issues and troubleshoot problems for users. They will work with cross-functional teams to resolve issues and assist with user education content and community programs.

What you will do

• Manage technical issues by investigating and troubleshooting problems
• Escalate user issues and manage issue workflows
• Develop and maintain technical product expertise
• Identify and monitor key user operational metrics
• Collaborate with Engineering, Product Management, and Marketing
• Assist in writing Help Center and user education content
• Engage with users in the Lucid Community
• Assist with Lucid's power user and community programs
• Investigate and process customer requests for cancellation and refunds
• Resolve customer concerns related to billing

Required qualifications

• Currently pursuing a Bachelor's degree with a strong academic performance
• A strong sense of personal ownership and responsibility
• Ability to translate complex technical ideas into simple, easy to understand content
• Strong written and verbal communication skills
• Ability to work independently, cross-functionally, and on multiple initiatives
• Excellent analytical capabilities and problem-solving skills
• Detail-oriented, organized and a good team player
• Bias towards finding solutions versus shutting down ideas

Nice to have

• Experience troubleshooting technical issues
• Experience in content creation
• Basic data analytics or statistical skills
• Teaching or mentoring experience

About the company

Lucid Software is the leader in AI-driven work acceleration. Its products include the Lucid Visual Collaboration Suite and airfocus.