Professional Services Consultant

The role

The Professional Services Consultant acts as a trusted advisor and delivery lead for enterprise accounts. This person translates complex enterprise challenges into visual strategic roadmaps and collaborates with stakeholders to optimize software delivery lifecycles.

What you will do

• Partner with Fortune 500 stakeholders to design and execute customized consulting engagements.
• Guide enterprise clients on leveraging Lucid to accomplish transformation outcomes.
• Facilitate executive-level workshops focused on digital transformations, AI / Process Transformation and corporate change management.
• Analyze ambiguous business environments to uncover customer friction points and prescribe visual solutions.
• Extract field insights and customer feedback to influence the core product roadmap and scale methodologies.
• Advocate for the Professional Services brand by creating case studies and presenting at industry events.

Required qualifications

• 5+ years of experience in a highly consultative, customer-facing role (Professional Services, Management Consulting, or Enterprise SaaS Solutions).
• Demonstrated understanding of artificial intelligence, process management, or enterprise architecture.
• Foundational exposure to enterprise architecture concepts, cloud environments (AWS, Azure, or GCP), or infrastructure visualization.
• Proven track record of managing and presenting to Director, VP, and C-suite enterprise stakeholders.
• Experience transforming highly chaotic, ambiguous enterprise environments into structured project deliverables.

Nice to have

• Master’s degree in a technical, business, or related analytical field.
• Prior experience in a direct engineering, R&D, or software development role before transitioning to consulting.
• Technical certifications in cloud platforms (e.g., AWS Certified Cloud Practitioner), enterprise architecture frameworks (e.g., TOGAF), process management, or Project management.
• Experience leading massive, global software rollouts of productivity, collaboration, or enterprise-grade SaaS platforms.

About the company

Lucid Software is the leader in AI-driven work acceleration. Its products include the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus.