Assistant Manager - Sherman Oaks

The role

The Assistant Manager supports the Shop Manager in all business areas. You will lead staff on the sales floor, manage shop operations, and drive sales through customer service and brand education.

What you will do

• Collaborate with the team to exceed daily sales goals.
• Educate customers and staff on brand values and ethical practices.
• Make informed product recommendations.
• Support the team on the sales floor and motivate them to meet sales goals.
• Coach and lead the team by example.
• Support recruitment, hiring, and succession planning.
• Collaborate on plans to improve staff engagement and performance.
• Ensure shop compliance with company standards for opening, closing, and safety.
• Support inventory management and ordering within budget.
• Ensure staff scheduling and payroll accuracy.

Required qualifications

• 1-3 years managing or supervising in a retail environment
• Excellent listening and communication skills
• Excellent analytical, critical thinking and troubleshooting skills
• Excellent organization and time management skills
• Strong customer service, supervisory and sales skills
• Knowledge and interest in skincare, natural beauty and ethical business
• Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends

Nice to have

• Experience with consultation-based customer service models
• Ability to develop and train staff through positive coaching and feedback
• Proficient in excel, Microsoft suit, and adaptable to other systems as required
• Basic HR skills in hiring, scheduling, training, and performance management
• Experience in cross cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French or other languages

Benefits

• A fun and funky store atmosphere
• A 50% discount off all our products
• An unconventional retail structure
• The opportunity for growth

Before you apply

• Lush Handmade Cosmetics participates in E-Verify in certain US states
• Will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States

About the company

Lush North America has been creating fresh and handmade cosmetics for the past 20 years. They operate retail shops across Canada and the US with a focus on fair trade sourcing and sustainable communities.