Full Time Floor Leader - Burlington Mall

The role

You will support the Store Management Team by driving sales and leading a team of sales associates on the shop floor. You will also handle store opening and closing, training, and operational tasks.

What you will do

• Drive sales by coaching the sales team and adjusting shop floor structure
• Deliver customer experience through product demonstrations and consultations
• Educate customers on brand values and ethical positions
• Train and coach Sales Ambassadors on sales techniques and product knowledge
• Promote diversity, equity, inclusion, and belonging within the team
• Manage cash handling, register operations, and nightly deposits
• Monitor employee attendance, punctuality, and breaks
• Maintain a clean, organized, and visually appealing store
• Support inventory tasks and follow visual merchandising guidelines
• Ensure compliance with company standards for health, safety, and product integrity

Required qualifications

• Minimum 1 year of experience in customer service and sales
• Minimum 1 year of experience in cash handling and opening/closing procedures
• Minimum 1 year of supervisory experience involving coaching, feedback, and training
• Minimum 1 year of experience solving customer service issues in day-to-day operations
• Minimum 1 year of experience in a fast-paced team environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Nice to have

• Experience with consultation-based customer service models
• Experience analyzing sales metrics
• Experience working in skincare or cosmetics
• Experience in cross cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French or other languages

About the company

Lush Handmade Cosmetics is a business that participates in E-Verify in certain US states.