Seasonal Ambassador - Pheasant Lane

The role

Seasonal Ambassadors at Lush give product and brand advice, run customer consultations and product demonstrations, and help meet sales and shop goals. They also help build a fun, inclusive team environment in the shop.

What you will do

• Use the StoreForce dashboard and seek feedback to exceed sales goals
• Deliver a world-class customer experience by listening and asking open-ended questions
• Demonstrate product benefits and features and make product recommendations
• Educate customers on Lush brand values such as Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade and Naked Packaging
• Host store parties and community initiatives to bring in more traffic
• Keep expanding product and ingredient knowledge
• Encourage open communication and support diversity, equity, inclusion and belonging on the team
• Keep the store clean, organized and visually appealing, and adjust displays based on sales
• Be punctual and reliable, and follow company standards for opening, closing, product integrity and health and safety

Required qualifications

• Excellent customer service skills
• Flexibility to adapt to changing situations and priorities in a fast-paced environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Nice to have

• Experience with consultation-based customer service models
• Strong problem-solving skills to address issues in day-to-day operations
• Experience working in a team environment
• Experience working in skincare or cosmetics
• Experience in cross cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French, or other languages

Before you apply

• Lush Handmade Cosmetics participates in E-Verify in certain US states (AL, GA, NC, SC, FL, AZ, UT, TN) and will provide Form I-9 information to confirm you are authorized to work in the United States

About the company

Lush makes handmade cosmetics with a focus on ethical buying, fighting animal testing and positive impact on the world. Lush Cosmetics North America is headquartered in Canada.