Part Time Floor Leader - South Shore Plaza

The role

You will support the Store Management Team by driving sales, leading training sessions, and managing store operations. You will lead a team of sales associates on the shop floor to achieve sales goals and provide customer service.

What you will do

• Drive sales using StoreForce dashboard results to coach and feedback the sales team
• Lead by example in delivering customer experience and product demonstrations
• Educate customers on Lush brand values and ethical positions
• Train and coach Sales Ambassadors and peers on sales techniques and product knowledge
• Encourage open communication and promote teamwork regarding diversity, equity, inclusion, and belonging
• Manage cash handling, register opening/closing, and nightly deposits
• Monitor employee attendance, punctuality, and breaks
• Maintain a clean, organized, and visually appealing store
• Support management with inventory tasks and fresh standards
• Ensure staff practice company standards for health, safety, and product integrity

Required qualifications

• Minimum 1 year of experience in customer service and sales
• Minimum 1 year of experience in cash handling and opening/closing procedures
• Minimum 1 year of supervisory experience involving coaching, feedback, and training
• Minimum 1 year of experience solving customer service issues in day-to-day operations
• Minimum 1 year of experience in a fast-paced team environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Nice to have

• Experience with consultation-based customer service models
• Experience analyzing sales metrics
• Experience working in skincare or cosmetics
• Experience in cross cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French or other languages

Before you apply

• Lush Handmade Cosmetics participates in E-Verify in certain US states
• Will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States

About the company

Lush Handmade Cosmetics is a business that operates on Indigenous territory across Turtle Island.