Lush
Full Time Floor Leader - West County Center
Des Peres, Missouri, United States. Posted a month ago
The role
You will support the Store Management Team by driving sales, leading training sessions, and managing store operations. You will lead and inspire a team of sales associates on the shop floor to achieve goals and provide a world-class customer experience.
What you will do
- Drive sales by providing coaching and feedback to the sales team
- Deliver customer experience through product demonstrations and consultations
- Educate customers on brand values including ethical buying and animal testing
- Train and coach Sales Ambassadors on sales techniques and product knowledge
- Manage cash handling, register opening/closing, and nightly deposits
- Monitor employee attendance, punctuality, and breaks
- Maintain a clean, organized, and visually appealing store
- Support management with inventory tasks and fresh standards
- Ensure compliance with company standards for health, safety, and product integrity
Required qualifications
- Minimum 1 year of experience in customer service and sales
- Minimum 1 year of experience in cash handling and opening/closing procedures
- Minimum 1 year of supervisory experience involving coaching, feedback, and training
- Minimum 1 year of experience solving customer service issues in day-to-day operations
- Minimum 1 year of experience in a fast-paced team environment
- Knowledge and passion for skincare, natural beauty, and ethical business
- Flexible schedule to accommodate store needs, including evenings, weekends, and holidays
Nice to have
- Experience with consultation-based customer service models
- Experience analyzing sales metrics
- Experience working in skincare or cosmetics
- Experience in cross cultural collaboration and DEIB or social justice training
- Fluency in Spanish, French or other languages
Before you apply
- Lush Handmade Cosmetics participates in E-Verify in certain US states
- Will provide the federal government with Form I-9 information to confirm authorization to work in the United States
About the company
Lush Handmade Cosmetics is a business that operates on Indigenous territory across Turtle Island. The company is committed to reconciliation and decolonization.