Assistant Manager - Pacific City

The role

The Assistant Manager supports the Shop Manager in all business areas. This role involves leading staff, driving sales, and ensuring operational excellence to provide a strong customer experience.

What you will do

• Collaborate with the team to exceed daily sales goals.
• Educate customers and staff on brand values and ethical practices.
• Make informed product recommendations.
• Support the team on the sales floor and motivate them to meet sales goals.
• Support staff growth through coaching and leading by example.
• Network, recruit, hire, and succession plan to support staffing.
• Collaborate with the Manager on staff engagement and performance plans.
• Ensure shop compliance with company standards for opening, closing, and safety.
• Support inventory training and manage ordering within budget.
• Ensure staff scheduling, breaks, and payroll accuracy.

Required qualifications

• 1-3 years managing or supervising in a retail environment
• Excellent listening and communication skills
• Excellent analytical, critical thinking and troubleshooting skills
• Excellent organization and time management skills
• Strong customer service, supervisory and sales skills
• Knowledge and interest in skincare, natural beauty and ethical business
• Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends

Nice to have

• Experience with consultation-based customer service models
• Ability to develop and train staff through positive coaching and feedback
• Proficient in excel, Microsoft suit, and adaptable to other systems as required
• Basic HR skills in hiring, scheduling, training, and performance management
• Experience in cross cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French or other languages

Benefits

• A fun and funky store atmosphere where individualism is encouraged
• A 50% discount off all our products
• An unconventional retail structure to support your entrepreneurial spirit
• The opportunity for growth as Lush loves to promote from within

Before you apply

• Lush Handmade Cosmetics participates in E-Verify in certain US states
• Will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States

About the company

Lush North America has been creating fresh and handmade cosmetics for the past 20 years. They are dedicated to fair trade sourcing, supporting sustainable communities, and giving back to organizations.