Temporary Part-Time Spa Therapist - Robson Street Lush Spa

Vancouver, British Columbia, Canada. Posted 28 days ago

The role

Spa Therapists support spa teams by delivering a full catalog of spa services. They drive sales and ensure an excellent client experience through product knowledge and brand engagement.

What you will do

Lead spa treatment preparation and delivery of full catalog of spa services
Perform treatments to ensure an outstanding customer experience
Provide guidance and treatment information to customers
Educate clients on brand values and ethical positions
Make informed product recommendations
Engage with customers to promote spa treatments
Keep spa compliant with company standards for treatment rooms, product integrity, and health and safety
Support inventory best practices and rotation rules
Follow merchandising and design standards
Show up on time and review daily communications

Required qualifications

1-2 years massage therapist experience in spas and wellness locations
Ability to learn and administer full catalog of spa treatments on offer
Knowledge and interest in skincare, natural beauty and ethical business
Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends
Passionate about all things wellness, and delivering the ultimate engaging client experience
Outstanding customer service mindset with ability to create meaningful customer experiences
Proven manual dexterity ability
Proven customer/client consultation experience
Experience working in a team environment

Nice to have

Experience with consultation-based customer service models
Spa therapy/massage therapy qualification or certification
Experience in cross cultural collaboration and DEIB or social justice training
Fluency in Mandarin, Spanish, French or other languages
Experience supporting promotional/special events within the community

About the company

Lush Handmade Cosmetics is a business that brings Leadership Practices into all business interactions. The company operates on Indigenous territory across Turtle Island.