Store Manager - Pheasant Lane

The role

The Store Manager leads a retail team to achieve sales goals and operational excellence. You will recruit, train, and develop staff while managing budgets, inventory, and the customer experience.

What you will do

• Recruit the team
• Train and develop the management team
• Train and develop the team on brand, product, and service
• Manage budgets and exceed sales targets
• Collaborate with the team to exceed daily sales goals
• Educate customers and staff on brand values
• Develop and execute business plans to improve KPIs
• Coach and develop the team through development plans and feedback
• Maintain shop compliance with company standards and policies
• Manage ordering, inventory, and waste within budget

Required qualifications

• 3-5 years managing in a retail environment
• Strong HR skills in hiring, scheduling, training, conflict resolution and performance management
• Excellent listening and communication skills
• Excellent analytical, critical thinking and troubleshooting skills
• Excellent organization and time management skills
• Strong customer service, supervisory and sales skills
• Knowledge and interest in skincare, natural beauty, and ethical business
• Ability to work flexible hours to meet the needs of the shop including holidays, evenings, and weekends

Nice to have

• Experience with consultation-based customer service models
• Ability to develop and train staff through positive coaching and feedback
• Strong record of accomplishment of developing retail staff careers
• Proficient in excel, Microsoft suit, and adaptable to other systems as required
• Experience in cross cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French, or other languages

Benefits

• A fun and funky store atmosphere where individualism is encouraged
• A 50% discount off all our products
• An unconventional retail structure to support your entrepreneurial spirit
• The opportunity for growth

Before you apply

• Lush Handmade Cosmetics participates in E-Verify in certain US states
• Will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States

About the company

Lush North America has been creating fresh and handmade cosmetics for the past 20 years. They operate retail shops across Canada and the US with a dedication to fair trade sourcing and sustainable communities.