Lush
Part Time Floor Leader - Village Pointe
Omaha, Nebraska, United States. Posted 20 days ago
The role
You will support the Store Management Team by driving sales, leading training sessions, and managing store operations. You will lead a team of sales associates on the shop floor to achieve sales goals and provide customer service.
What you will do
- Drive sales using StoreForce dashboard results to coach and feedback the sales team.
- Lead by example in delivering customer experience and product demonstrations.
- Educate customers on brand values including Fighting Animal Testing and Ethical Buying.
- Train and coach Sales Ambassadors on sales techniques and product knowledge.
- Encourage open communication and promote teamwork related to diversity, equity, inclusion, and belonging.
- Manage cash handling, register opening/closing, and nightly deposits.
- Monitor employee breaks and attendance.
- Maintain a clean, organized, and visually appealing store.
- Support management with inventory tasks and fresh standards.
- Ensure staff practice company standards for health, safety, and product integrity.
Required qualifications
- Minimum 1 year of experience in customer service and sales
- Minimum 1 year of experience in cash handling and opening/closing procedures
- Minimum 1 year of supervisory experience involving coaching, feedback, and training
- Minimum 1 year of experience solving customer service issues in day-to-day operations
- Minimum 1 year of experience in a fast-paced team environment
- Knowledge and passion for skincare, natural beauty, and ethical business
- Flexible schedule to accommodate store needs, including evenings, weekends, and holidays
Nice to have
- Experience with consultation-based customer service models
- Experience analyzing sales metrics
- Experience working in skincare or cosmetics
- Experience in cross cultural collaboration and DEIB or social justice training
- Fluency in Spanish, French or other languages
About the company
Lush Handmade Cosmetics is a business that participates in E-Verify in certain US states. The company recognizes its operations on Indigenous territory across Turtle Island.