Full Time Floor Leader - Madison-Hilldale Shopping Center

The role

You will support the Store Management Team by leading sales associates on the shop floor. You will drive sales, manage store operations, and train staff to ensure an exceptional customer experience.

What you will do

• Drive sales by coaching the team and adjusting shop floor structure
• Deliver customer experience through product demonstrations and consultations
• Educate customers on brand values and ethical positions
• Train and coach Sales Ambassadors on sales techniques and product knowledge
• Manage cash handling, register opening/closing, and nightly deposits
• Monitor employee attendance, punctuality, and breaks
• Maintain a clean, organized, and visually appealing store
• Support inventory tasks and follow visual merchandising guidelines
• Ensure compliance with company standards for health, safety, and product integrity

Required qualifications

• Minimum 1 year of experience in customer service and sales
• Minimum 1 year of experience in cash handling and opening/closing procedures
• Minimum 1 year of supervisory experience involving coaching, feedback, and training
• Minimum 1 year of experience solving customer service issues in day-to-day operations
• Minimum 1 year of experience in a fast-paced team environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Nice to have

• Experience with consultation-based customer service models
• Experience analyzing sales metrics
• Experience working in skincare or cosmetics
• Experience in cross cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French or other languages

About the company

Lush Handmade Cosmetics is a business that participates in E-Verify in certain US states. The company recognizes its operations on Indigenous territory across Turtle Island.