Gerant de la boutique  - Montreal Eaton Centre

The role

The Shop Manager manages budgets and exceeds sales while creating an environment for customer experience, staff experience, and operational excellence. You will lead a team, manage inventory, and implement merchandising plans.

What you will do

• Collaborate with the team to exceed daily sales goals and ensure an inclusive customer experience
• Educate customers and staff on brand values regarding animal testing, ethical buying, and packaging
• Make informed product recommendations to meet customer needs
• Develop and execute business plans to achieve sales goals and improve KPIs
• Coach and develop the team through development plans and constructive feedback
• Maintain a diverse and inclusive team through DEIB initiatives
• Manage staff engagement and performance through empathy and action plans
• Recruit and select a diverse mix of staff using equal opportunity practices
• Ensure compliance with company standards for attendance, safety, and respectful workplace
• Manage stock, inventory, and waste within budget

Required qualifications

• 3-5 years managing in a retail environment
• Strong HR skills in hiring, scheduling, training, conflict resolution and performance management
• Excellent listening and communication skills
• Excellent analytical, critical thinking and troubleshooting skills
• Excellent organization and time management skills
• Strong customer service, supervisory and sales skills
• Knowledge and interest in skincare, natural beauty, and ethical business
• Ability to work flexible hours including holidays, evenings, and weekends

Nice to have

• Experience with consultation-based customer service models
• Ability to develop and train staff through positive coaching and feedback
• Strong record of accomplishment of developing retail staff careers
• Proficient in excel, Microsoft suit, and adaptable to other systems as required
• Experience in cross cultural collaboration and DEIB or social justice training

Benefits

• A fun and funky store atmosphere where individualism is encouraged
• A 50% discount off all our products
• An unconventional retail structure to support your entrepreneurial spirit
• The opportunity for growth as Lush loves to promote from within

About the company

Lush North America has been creating fresh and handmade cosmetics for the past 20 years. They are dedicated to fair trade sourcing, supporting sustainable communities, and giving back through their Charity Pot Program.