Assistant Manager - The Mall at University Town Center

The role

The Assistant Manager supports the Shop Manager in all business areas. You will lead the team to ensure a strong customer experience, staff experience, and operational excellence while exceeding sales goals.

What you will do

• Collaborate with the team to exceed daily sales goals and ensure an inclusive customer experience.
• Educate customers and staff on brand values and ethical positions.
• Increase product knowledge to make informed recommendations.
• Demonstrate business acumen regarding metrics, budgets, and reports.
• Support the team on the sales floor, solve problems, and motivate staff.
• Support staff growth through coaching and leading by example.
• Network, recruit, hire, and succession plan to support shop staffing.
• Collaborate with the Manager on staff engagement, retention, and DEIB practices.
• Ensure the shop complies with company standards for opening, closing, and health and safety.
• Manage inventory, ordering, and merchandising standards.

Required qualifications

• 1-3 years managing or supervising in a retail environment
• Excellent listening and communication skills
• Excellent analytical, critical thinking and troubleshooting skills
• Excellent organization and time management skills
• Strong customer service, supervisory and sales skills
• Knowledge and interest in skincare, natural beauty and ethical business
• Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends

Nice to have

• Experience with consultation-based customer service models
• Ability to develop and train staff through positive coaching and feedback
• Proficient in excel, Microsoft suit, and adaptable to other systems as required
• Basic HR skills in hiring, scheduling, training, and performance management
• Experience in cross cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French or other languages

Benefits

• A fun and funky store atmosphere where individualism is encouraged
• A 50% discount off all our products
• An unconventional retail structure to support your entrepreneurial spirit
• The opportunity for growth

Before you apply

• Lush Handmade Cosmetics participates in E-Verify in certain US states
• Will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States

About the company

Lush North America has been creating fresh and handmade cosmetics for the past 20 years. They are dedicated to fair trade sourcing, supporting sustainable communities, and giving back to organizations.