Full Time Floor Leader - Crabtree Valley

The role

You will support the Store Management Team by driving sales, leading training sessions, and managing store operations. You will lead and inspire a team of sales associates on the shop floor to achieve goals and provide a world-class customer experience.

What you will do

• Drive sales by providing coaching and feedback to the sales team
• Deliver customer experience through product demonstrations and consultations
• Educate customers on brand values including ethical buying and animal testing
• Train and coach Sales Ambassadors on sales techniques and product knowledge
• Manage cash handling, register opening/closing, and nightly deposits
• Monitor employee breaks and attendance
• Maintain a clean, organized, and visually appealing store
• Support management with inventory tasks and fresh standards
• Ensure compliance with company standards for health and safety

Required qualifications

• Minimum 1 year of experience in customer service and sales
• Minimum 1 year of experience in cash handling and opening/closing procedures
• Minimum 1 year of supervisory experience involving coaching, feedback, and training
• Minimum 1 year of experience solving customer service issues in day-to-day operations
• Minimum 1 year of experience in a fast-paced team environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Nice to have

• Experience with consultation-based customer service models
• Experience analyzing sales metrics
• Experience working in skincare or cosmetics
• Experience in cross cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French or other languages

About the company

Lush Handmade Cosmetics is a business that participates in E-Verify in certain US states. The company recognizes its operations on Indigenous territory across Turtle Island.