Staff Product Manager, Customer Care Platform & Data

The role

This person will own the vision, strategy, and roadmap for Lyft's agent platform and customer care data. They will drive execution on AI and copilot capabilities to improve agent efficiency and data integrity.

What you will do

• Own the vision, strategy, and multi-quarter roadmap for Lyft's agent platform and customer care & safety reporting data
• Define and drive how AI and copilot capabilities make agents more efficient
• Lead execution on complex, cross-cutting initiatives across the platform and data
• Own the accuracy and integrity of customer care and safety data
• Shape platform architecture, configuration, and operation as workflows and AI capabilities evolve
• Partner with engineering, data science, ML, design, and support operations
• Serve as the senior product voice on agent platform and data
• Define and use metrics to prioritize and measure impact

Required qualifications

• 8+ years of product management experience
• Experience owning vision and strategy for a platform or complex, cross-functional product area
• Direct experience with AI/ML-powered products
• Strong data fluency including ownership of data pipelines, data quality, and reporting
• Track record of driving execution on ambiguous, high-complexity problems
• Ability to operate with autonomy and influence senior stakeholders without direct authority

Nice to have

• Degree in Computer Science, Engineering, Math, or equivalent technical experience

Benefits

• Extended health and dental coverage options
• Life insurance and disability benefits
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• Access to a Lyft funded Health Care Savings Account
• RRSP plan with company match
• Flexible paid time off policy for salaried team members
• 15 days paid time off for hourly team members plus an additional day for each year of service
• 18 weeks of paid time off for new parents
• Subsidized commuter benefits
• Lyft ride credits

Before you apply

• Lyft may use artificial intelligence to screen applicants
• This job fills an existing vacancy

About the company

Lyft connects people to transportation to change the way they live and get around their communities. The company aims to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.