Director, Trust & Safety

The role

This leader will turn Lyft's Trust & Safety strategy into impact at scale. You will oversee global safety compliance, risk, and business enablement while leading strategic partnerships and driving the organization's operating rhythm.

What you will do

• Oversee Lyft's global safety compliance, transparency, and risk functions.
• Set direction across compliance readiness, safety transparency reporting, and risk assessment.
• Partner with Legal, Regulatory Compliance, and business leaders to anticipate emerging requirements.
• Guide functions that turn Trust & Safety strategy and policy into scalable execution.
• Strengthen playbooks and operating mechanisms to safely launch new products and markets.
• Set the Trust & Safety strategy for strategic partners and acquisitions.
• Translate strategy into priorities, operating plans, resource decisions, and measurable outcomes.
• Support the General Manager of Trust & Safety with strategic planning and executive preparation.
• Lead talented individual contributors and people managers.
• Develop leaders who independently own large, complex areas.

Required qualifications

• 10+ years of relevant professional experience, with significant experience in Trust & Safety, safety, risk, integrity, customer operations, platform operations, or another closely related field.
• Deep, direct experience leading at least two Trust & Safety functions (e.g. product and policy; policy and operations; operations and programs) at scale.
• Experience leading Trust & Safety at a scaled consumer technology, marketplace, mobility, social, sharing-economy, or other platform business.
• 5+ years of significant people leadership experience, including managing individual contributors, managers or senior leaders, and leaders of leaders.
• Demonstrated experience owning significant budgets and making strategic tradeoffs.
• Experience building scalable operating models, processes, governance mechanisms, and performance-management systems.
• Strong analytical and financial judgment.
• Exceptional executive communication and stakeholder-management skills.

Nice to have

• Experience integrating Trust & Safety operations following acquisitions, strategic partnerships, international expansion, or entry into new business lines.
• Experience operationalizing regulatory or compliance requirements across complex products and global operations.
• Experience with safety transparency reporting, regulatory reporting, audits, or other complex external accountability programs.
• Experience using AI, automation, and advanced analytics to improve operational quality, efficiency, detection, decision-making, or customer experience.

Benefits

• Medical, dental, and vision insurance options
• Mental health benefits
• Family building benefits
• 12 observed holidays
• Unlimited paid time off for salaried team members
• 15 days paid time off for hourly team members
• 401(k) plan
• 18 weeks of paid parental leave
• Pre-tax commuter benefits
• Lyft Pink - exclusive opportunity to test new benefits of our Ridership Program

About the company

Lyft aims to serve and connect by cultivating a work environment where all team members belong and have the opportunity to thrive. The Safety and Customer Care team works to prevent harm and make Lyft the safest way to get around.