UX Research Intern (Summer 2027)

The role

You will conduct research studies and partner with Design, Product Management, Analytics, and Engineering to derive insights about user behaviors and attitudes. You will design and conduct studies using various methods to generate tactical and strategic insights for product innovation.

What you will do

• Design and conduct studies across key Lyft product areas independently and with senior researchers
• Utilize methods such as ethnographic and field research, diary studies, surveys, user/usability testing, and guerrilla research
• Review, analyze, and communicate qualitative and/or quantitative data
• Generate tactical and strategic insights and actionable recommendations

Required qualifications

• Currently pursuing a Bachelor's, Master's or PhD degree in Human-Computer Interaction, Anthropology, Design, Psychology, Cognitive Science, or a related field
• University in Canada with a graduation date between December 2027 and Summer 2028
• Available during Summer 2027 for an internship in Toronto
• Extraordinary organizational skills and meticulous eye for detail
• Strong listening and analytical skills
• Proactive troubleshooter
• Team player with excellent written and verbal communication skills
• Enthusiasm for a collaborative, highly energetic, fun and fast-paced environment
• Experience as a researcher and/or research coordinator for qualitative research studies or school-based research projects, including usability/user testing, surveys, field research, or user interviews

Nice to have

• Research experience with mobile technology
• Experience conducting qualitative research in applied research settings, ideally within a Product organization
• Experience designing surveys and experimental research, and analyzing large datasets using appropriate statistical methods
• Experience using Qualtrics or SurveyMonkey
• Experience cleaning, handling, and transforming data in Microsoft Excel and/or Google Sheets
• Experience with SQL, R, and/or other data analysis software (e.g., SPSS)
• Experience with research participant recruitment and management practices
• Design thinking, visual communication, information design, or wireframing skills

Benefits

• Mental health benefits
• 2 days paid time off
• 3 days sick time off
• Subsidized commuter benefits
• Lyft ride credits

Before you apply

• Lyft may use artificial intelligence to screen applicants

About the company

Lyft aims to serve and connect by cultivating a work environment where all team members belong and have the opportunity to thrive.