Lyft Business Customer Success Associate

The role

You will serve as the primary point of contact for transportation partners regarding product functionality, billing, and customer service. You will launch and implement transportation programs and conduct product demos to customers.

What you will do

• Serve as the primary point of contact for transportation partners for all things regarding product functionality, billing, and customer service issues
• Launch and implement transportation programs in partnership with Enterprise Account Executives & Account Managers
• Triage partner issues and ensure they are resolved in an appropriate timeline
• Understand transportation nuances and objectives amongst largest corporate customers
• Conduct frequent product demos to customers as part of onboarding and implementation process
• Optimize and monitor usage of implemented transportation programs
• Troubleshoot product issues and serve as a liaison between product, support and sales teams

Required qualifications

• BA/BS or equivalent
• Minimum 1-2 years experience in previous customer success roles
• Ability to handle multiple internal and customer facing responsibilities at once
• Adept at communicating to customers support needs across multiple stakeholders
• Skilled at operating in a fast paced, startup environment
• Self driven in building cross functional relationships internally

Nice to have

• ideally in the technology or transportation sector

Benefits

• Medical, dental, and vision insurance options
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan with company match
• 12 observed holidays
• Discretionary paid time off for salaried team members
• 15 days paid time off for hourly team members
• 18 weeks of paid parental leave
• Subsidized commuter benefits
• Monthly Lyft credits
• Complimentary Lyft Pink membership

About the company

Lyft Business is redefining operational approaches by addressing the needs of clients and their stakeholders through the Lyft platform. The company aims to serve and connect by cultivating a work environment where all team members belong.