Manager, Strategic Accounts

The role

The Manager, Strategic Accounts will own the relationship spectrum from post-implementation adoption through renewal and expansion for a portfolio of important accounts. You will act as the operational and commercial owner accountable for renewals, upsells, cross-sells, and expansion revenue.

What you will do

• Serve as a trusted advisor to customers by understanding business and scientific priorities.
• Own Manifold's relationship with each account in the portfolio.
• Run regular business reviews and maintain visibility with customer stakeholders.
• Identify and capture expansion opportunities across new datasets, business units, and use cases.
• Build and maintain a living account plan for every strategic account.
• Structure commercial terms for renewals and expansions in partnership with Legal and Finance.
• Own the coordination model and internal rhythm across the account team.
• Manage the handoff from Sales at go-live.
• Partner with technical teams to understand platform use for R&D workflows.
• Own portfolio status and relationship health tracking.

Required qualifications

• 5+ years managing strategic account relationships with revenue or retention accountability.
• Experience partnering directly with senior stakeholders and navigating competing priorities.
• A working understanding of multimodal data (genomic, imaging, clinical, real world data) and how it is used in biopharma R&D.
• A track record of owning both relationship health and commercial outcomes on an account.
• Strong listening and diagnostic skills.
• Experience independently structuring and negotiating contract terms.
• Excellent relationship management and executive-level communication skills.
• A customer-first mindset with a track record of partnering directly with customers or end users to shape solutions.

Nice to have

• An advanced degree in life sciences, genomics, or a related scientific/technical field, or comparable experience that earns scientific credibility with PhD-level stakeholders

Benefits

• Competitive compensation
• Equity in a high-growth company

About the company

Manifold is the AI platform for life sciences, accelerating life-changing medicines to patients. The company serves tens of thousands of users across hundreds of organizations globally.