Principal Technical Product Manager

The role

This person will transform pharmacy payment integrity from manual workflows to AI-first automation. They will own the product roadmap for AI agents, voice AI, IVR automation, data acquisition, and customer-facing analytics.

What you will do

• Design and ship AI agents that automate COB investigations, primacy determination, validation, claims tagging, and recovery handoff.
• Replace legacy IVR/phone-based verification with AI-powered conversational workflows.
• Integrate third-party insurance discovery APIs and PBM portal automation.
• Build end-to-end automation for bulk billing, auto-invoicing, denial recovery, and recovery submission workflows.
• Redesign the customer portal with real-time dashboards, SLA transparency, recovery pipeline visibility, and self-service reporting.
• Define agent behavior, decision logic, human-in-the-loop handoffs, quality guardrails, and pilot-to-scale deployment plans.
• Partner with operations teams to identify high-volume, low-complexity workflows for automation.
• Translate domain expertise into automated logic.

Required qualifications

• Computer Science degree (BS/MS required)
• 5+ years of combined prior experience as both Product Manager AND Software Engineer (hands-on coding background required)
• Technical understanding of agentic AI architectures, voice interfaces, API integrations, data pipelines, and BI platforms
• Track record transforming manual processes into automation-first products with measurable ROI
• Experience building customer-facing analytics for external clients
• Strong collaboration with operations and domain experts

Nice to have

• Management consulting experience
• Healthcare domain knowledge

Benefits

• Top Medical/Dental/Vision offerings
• FSA/HSA
• Tuition reimbursement
• Competitive salary
• 401(k) with company match
• Unlimited PTO
• Additional health and wellness benefits and perks

About the company

Machinify is a healthcare intelligence company with expertise across the payment continuum. It delivers value, transparency, and efficiency to health plan clients using an AI-powered platform.