Director, Client Success

The role

The Director, Client Success manages service delivery and overall management for assigned customers and projects. This role involves managing the full project life cycle and driving customer satisfaction and financial results.

What you will do

• Build relational network within assigned accounts
• Lead cross functional client-related projects across various departments
• Mentor and train other Client Success Managers and team members
• Identify opportunities to expand Machinify's services footprint
• Partner with sales executives to scope opportunity and develop sales discussions
• Support building definition of offerings for potential accounts and assigned account base
• Share responsibility for account financial targets
• Monitor forecasting and growth plans for assigned accounts
• Deliver results according to scope of existing contract
• Direct and supervise work of one or more Client Success Managers and/or Delivery Specialists

Required qualifications

• Minimum 7 years of experience in corporate or healthcare management environment with prior direct responsibility of managing national or regional health plan payer accounts
• Minimum 7 years of experience managing payment integrity audit programs for national or regional health plan payer accounts
• Exceptional influencing, facilitation, and communication skills
• Analytical and critical thinking abilities
• Ability to deal well with ambiguity
• Ability to work independently and in cross-functional teams
• Ability to build strong relationships both internal and external to the organization
• Strong computer application skills (Microsoft office suite, and others)
• Experience in managing multiple complex projects and programs with cross matrix teams
• Strong process, project and program management skills
• Strong management skills in coaching, mentoring and training

Nice to have

• Bachelor’s degree in business, finance, management, or related field, or equivalent combination of education and experience

About the company

Machinify is a healthcare intelligence company that delivers value, transparency, and efficiency to health plan clients. The company uses an AI-powered platform to maximize financial outcomes and drive down healthcare costs.