Client Liaison

The role

The Client Liaison coordinates cross-functional client teams to drive plan achievement, revenue retention, and client satisfaction. This person serves as an internal and external liaison to manage and support all client-related activity across the Payment Integrity product suite.

What you will do

• Serves as the primary client contact and trusted advisor.
• Collaborates with the Client Success Team on strategic plans and tactical execution.
• Promotes Concept adoption through organization, communication, and project management.
• Identifies and communicates cross-product opportunities.
• Manages operational implementation of client payment policy decisions.
• Coordinates and manages joint client and internal meetings.
• Documents and distributes meeting minutes and action items.
• Maintains client documentation in the client library.
• Manages internal and external aspects of client initiatives and projects.
• Monitors performance, analyzes reports, and performs root cause analysis on data anomalies.

Required qualifications

• Bachelor's degree or higher, or equivalent experience, required.
• Knowledge of CMS guidelines, regulatory compliance guidelines and mandates, and medical payment policy.
• 4+ years of related healthcare experience with knowledge of health plan operations and the claims lifecycle.
• 4+ years of experience in client relationship management or consulting in a healthcare setting.
• 4+ years of project or team management experience, including meeting facilitation.
• Highly proficient in MS Office Suite: Excel, Word, and PowerPoint.
• Excellent written and verbal communication and interpersonal skills.
• Strong presentation skills.
• Demonstrated success in developing trust-based professional relationships with clients.
• Self-starter with ability to work independently and within a collaborative team or matrix structure.

Nice to have

• Professional coder certification (CPC, CPC-A, CCA, CCS, CCS-P, RHIT, or RHIA)
• Prior experience working with a healthcare payment integrity or claims analytics platform.
• Familiarity with Concept-based payment integrity programs, Sentinel performance reporting, or similar SaaS claims platforms.
• Prior experience delivering training classes

Benefits

• Work from anywhere in the US
• Top Medical/Dental/Vision offerings
• FSA/HSA
• Tuition reimbursement
• Competitive salary
• 401(k) with company match
• Additional health and wellness benefits and perks

About the company

Machinify is a healthcare intelligence company that delivers value, transparency, and efficiency to health plan clients through an AI-powered platform.