Claims Specialist

The role

You will investigate and resolve warranty claims and return requests. You will serve as the primary point of contact while evaluating documentation to substantiate or deny claims.

What you will do

• Investigate and resolve warranty claims and return requests.
• Serve as the primary point of contact throughout the claims process.
• Gather facts and evaluate documentation.
• Make decisions based on warranty coverage and company policy.
• Work cross-functionally with internal teams and external vendors.
• Identify root causes and drive timely resolutions.
• Communicate decisions professionally to customers.
• Manage multiple active claims.

Required qualifications

• Prior relevant and demonstrated experience.
• Experience in claims processing, investigations, dispute resolution, military service, law enforcement, account/project management, team leadership, or similar roles requiring independent judgment and
• Experience handling escalated customer situations, complaints, disputes, or conflict resolution.
• Experience evaluating facts, policies, procedures, or evidence to make recommendations or decisions.
• Excellent written communication skills.
• Proficient with basic computer software (G-Suite, Email, CRM’s, ERP’s, etc.)

Benefits

• 3 Weeks Paid Time Off (PTO)
• Health & Wellness: traditional insurance or cash in lieu of benefits
• Paid paternity/maternity leave
• 401k with 100% match up to 8% of wages
• Paid holidays
• Marriage and family gifts to celebrate significant life events
• Vision
• Dental
• Short Term Disability
• Additional Life Insurance
• Accident

Before you apply

• Drug-free workplace

About the company

Maddox is the nation’s leading provider of electrical transformers to the commercial and industrial market. The company was founded on Christian values.