Claims Specialist

The role

You will investigate and resolve warranty claims and return requests. You will be the main contact throughout the claims process and decide whether to approve, adjust or deny each claim.

What you will do

• Investigate and resolve warranty claims and return requests
• Serve as the primary point of contact throughout the claims process
• Gather facts and evaluate documentation
• Decide whether to approve, adjust or deny claims based on warranty coverage and company policy
• Work with internal teams and external vendors to find root causes and drive timely resolutions
• Manage multiple active claims with attention to detail
• Write clear decisions, expectations and next steps by email

Required qualifications

• Prior relevant, demonstrated experience (this is not an entry-level position)
• Experience in claims processing, investigations, dispute resolution, military service, law enforcement, account or project management, team leadership, or similar roles requiring independent judgment
• Experience handling escalated customer situations, complaints, disputes or conflict resolution
• Experience evaluating facts, policies, procedures or evidence to make recommendations or decisions
• Excellent written communication skills
• Proficient with basic computer software (G-Suite, email, CRMs, ERPs, etc.)
• Drug-free workplace

Benefits

• Health and wellness benefits (insurance or cash-in-lieu options)
• Paid maternity and paternity leave
• 401(k) with 100% match up to 8% of wages
• Paid holidays, PTO and family-life gifts
• Vision, dental, disability and life insurance, and other voluntary benefits
• Comprehensive benefits package averaging $20,000+ per year (varies by age, family size and eligibility)

Before you apply

• Drug-free workplace

About the company

Maddox is a provider of electrical transformers to the commercial and industrial market, with primary locations in South Carolina, Washington State, Texas, Idaho and Ohio. It was founded on Christian values and has been recognized by Inc. Magazine as one of the fastest-growing companies in America.