Claims Specialist

The role

You will investigate and resolve warranty claims and return requests. You will be the main contact for customers through the claims process, gathering facts and making fair decisions based on warranty coverage and company policy.

What you will do

• Investigate and resolve warranty claims and return requests
• Serve as the primary point of contact throughout the claims process
• Gather facts and evaluate documentation
• Make decisions based on warranty coverage, company policy, and other available information
• Approve, deny, or find creative resolutions for claims
• Work with internal teams and external vendors to identify root causes and drive timely resolutions
• Manage a high volume of email communication and explain decisions and next steps

Required qualifications

• Prior relevant and demonstrated experience (not an entry level position)
• Experience in claims processing, investigations, dispute resolution, military service, law enforcement, account/project management, team leadership, or similar roles requiring independent judgment
• Experience handling escalated customer situations, complaints, disputes, or conflict resolution
• Experience evaluating facts, policies, procedures, or evidence to make decisions
• Excellent written communication skills
• Proficient with basic computer software (G-Suite, email, CRMs, ERPs, etc.)
• Ability to make decisions with incomplete or conflicting information
• Strong attention to detail and organization across multiple active claims
• Drug-free workplace

Benefits

• Health and wellness benefits (insurance or cash-in-lieu options)
• Paid maternity and paternity leave
• 401(k) with 100% match up to 8% of wages
• Paid holidays, PTO, and family-life gifts
• Vision, dental, disability, life insurance, and other voluntary benefits
• Comprehensive benefits package averaging $20,000+ per year (varies by age, family size, and eligibility)

Before you apply

• Drug-free workplace

About the company

Maddox is a provider of electrical transformers to the commercial and industrial market, with primary locations in South Carolina, Washington State, Texas, Idaho, and Ohio. The company was founded on Christian values and has been recognized by Inc. Magazine as one of the fastest-growing companies in America.