Administrative Clerk - Customer Accounts & Operations (PRO)

The role

This person will support customer service, account management, financial recordkeeping, and daily business operations. They will communicate with customers, maintain records, coordinate projects, and assist with basic advertising and design tasks.

What you will do

• Respond to customer inquiries regarding services, accounts, billing, and payment questions.
• Assist customers with account updates, service requests, and scheduling information.
• Communicate professionally with customers through phone, email, and other channels.
• Resolve routine concerns and direct complex issues to appropriate team members.
• Maintain positive relationships with customers, vendors, and coworkers.
• Assist with coordinating advertising materials, customer submissions, and project deadlines.
• Receive, organize, and track digital files, artwork, and related information.
• Help prepare and review basic advertising and promotional materials.
• Coordinate with team members to ensure projects are completed accurately and on schedule.
• Apply basic design and layout principles when needed.

Required qualifications

• Strong customer service and communication skills.
• Excellent attention to detail and accuracy.
• Proficiency with computers, email, spreadsheets, and general office software.
• Ability to manage multiple responsibilities and meet deadlines.
• Strong organizational and problem-solving abilities.
• Ability to work independently and collaboratively.
• Professionalism and discretion when handling confidential information.

Nice to have

• Previous administrative, clerical, or customer service experience.
• Experience managing customer accounts or processing financial records.
• Familiarity with Google Workspace, Slack, Asana, or similar platforms.
• Basic graphic design, advertising layout, or promotional material experience.
• Experience using business management or customer account software.

Benefits

• Health & wellness benefits (insurance or cash-in-lieu options)
• Paid maternity and paternity leave
• 401(k) with 100% match up to 8% of wages
• Paid holidays, PTO, and family-life gifts
• Vision, dental, disability, life insurance, and other voluntary benefits

About the company

Maddox is the nation’s leading provider of electrical transformers to the commercial and industrial market. The company was founded on Christian values and invests in people, processes, and culture.