Community & Patient Liaison - Denison, IA

The role

The Community & Patient Liaison combines clinic support, referral coordination, provider relationship management, and community outreach. This role aims to create an exceptional patient and provider experience while growing the Cancer Center through local engagement.

What you will do

• Prepare clinic and support oncologist during clinic days
• Room patients, obtain vitals, and assist with patient flow
• Coordinate labs, imaging, treatment orders, and follow-up appointments
• Schedule infusions, office visits, and outside referrals
• Track outstanding tests and ensure patients stay on their care plan
• Obtain medical records and required documentation
• Establish and maintain external referral relationships
• Visit referring provider offices on a regular cadence
• Support provider lunches and educational events
• Track referral volume and conversion

Required qualifications

• Certified Medical Assistant, Certified Nursing Assistant or Licensed Practical Nurse required
• Clinical experience in a primary care, specialty care or ambulatory healthcare setting
• Proficiency in using electronic health record systems for documentation, scheduling and care coordination
• Experience providing patient education and presenting to community groups
• Ability to support outreach, education and engagement initiatives for new clinical programs or service lines
• Demonstrated commitment to community engagement and access to care
• Excellent interpersonal and communication skills to build rapport with physicians, patients and community partners
• Ability to work collaboratively with clinical and administrative teams
• Compassion for delivering patient-centered care and building community health initiatives

About the company

Main Street Health is the nation's largest provider of value-based care exclusively serving rural America. They partner with rural hospitals and communities to provide world-class care locally through a mission driven model.