Front Desk Attendant - Night Auditor (Part-Time)

The role

The Front Desk Attendant (Night Auditor) serves as the overnight point of contact for hotel guests. This role completes the night audit process in the property management system and ensures guest safety and hotel readiness.

What you will do

• Welcome guests and deliver guest service
• Manage check-in, check-out, payment processing, and reservation input
• Provide information regarding hotel amenities, policies, services, and surrounding points of interest
• Act as the liaison between guests and support departments
• Handle and resolve guest complaints or issues during overnight hours
• Perform general administrative tasks including answering phone calls, monitoring emails, and distributing mail
• Maintain booking and payment records, balance daily financial transactions, and process merchandise sales
• Run and verify the end-of-day auditing process within the Property Management System (PMS)
• Report safety hazards, accidents, or injuries to management
• Perform other duties as assigned

Required qualifications

• Previous experience with cash handling, balancing, and drawer reconciliation
• Outstanding verbal communication, interpersonal, and customer service skills
• Strong problem-solving abilities with high attention to detail and strong organizational skills
• Self-motivated with the proven ability to work independently with minimal overnight supervision
• Proficiency in operating standard office equipment and software
• Ability and willingness to work irregular hours, including overnight shifts, weekends, and holidays

Nice to have

• 1+ years of hotel front desk or relevant guest service experience
• Experience with Opera Cloud Hotel Property Management System

Benefits

• Discounts on MLB and JRTC merchandise
• Complimentary or discounted tickets to special events at JRTC
• JRTC Employee & Family appreciation events

Before you apply

• All job offers will be based on successfully completing a background check

About the company

The Jackie Robinson Training Complex (JRTC), operated by Major League Baseball (MLB), is located in Vero Beach, Florida. It serves as a year-round hub for amateur development initiatives and events.