Director, Chapter Relationship Leader (CRL)

The role

The Director, Chapter Advancement (CRL) advises chapters and strengthens relationships between chapters and Make-A-Wish America. This role focuses on identifying and implementing strategies to enhance chapter performance, operational efficiency, and financial growth.

What you will do

• Perform thorough assessments of chapters to identify areas of improvement.
• Collaborate with cross-functional teams to design and implement tailored strategies.
• Analyze financial statements, budgets, and performance metrics.
• Streamline and support the optimization of operational processes within chapters.
• Monitor key performance indicators to track progress.
• Work closely with chapter leadership and stakeholders to ensure alignment.
• Introduce industry best practices and benchmarks.
• Collaborate with internal teams to ensure seamless execution of initiatives.
• Identify skill gaps and develop training with chapter leadership.
• Assess potential risks and develop contingency plans.

Required qualifications

• 7+ years of experience in a federated non-profit organization/environment
• 10+ years of total years of experience
• Proven experience in nonprofit performance management and/or strategic consulting
• Strong knowledge of Microsoft Office applications, including Word, Excel, and Power BI
• Effective communication and interpersonal skills
• Strong financial acumen with project management and organizational abilities
• Knowledge of nonprofit industry best practices and trends
• Demonstrated high level understanding of chapter operations and issues chapter staff and board face daily

Nice to have

• Bachelor’s degree in nonprofit management, business, or related field
• Make-A-Wish Chapter leadership experience

Benefits

• Medical, Vision, Dental, Wellness
• Competitive compensation with annual incentive potential
• Health Savings Account and Flexible Spending Account Options
• Health Reimbursement Account fully funded by Make-A-Wish America
• Short Term Disability, Long Term Disability and Life Insurance
• Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo
• 401(k) Retirement Savings Plan with 5% match after one year of service
• Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program
• Laptop, 24” monitor, and a docking station/adaptor provided
• Competitive PTO starting at 15 days, with enhanced time off for senior roles
• 10 Sick Days
• 11 Paid Holidays

Before you apply

• Applicants must be authorized to work for ANY employer in the U.S.
• We do not sponsor employment visas or other immigration processes

About the company

Make-A-Wish is the world’s largest wish-granting organization. Their vision is to grant the wish of every eligible child by uniting communities.