Senior Customer Success Manager

The role

You will own the full lifecycle of global APAC accounts, from onboarding and training to renewals and expansion. You will build relationships with executive sponsors and partner with internal teams to drive adoption of the platform and legal services.

What you will do

• Own the full lifecycle of global APAC accounts
• Build relationships at every level of the customer organization
• Monitor account health and execute mitigation plans
• Drive adoption across the platform, legal services, and marketplace partnerships
• Identify upsell and expansion opportunities
• Define timelines, milestones, and success criteria for customer initiatives
• Partner with Sales, Operations, Product, Engineering, MarqLaw, and Partnerships

Required qualifications

• Native or near-native fluency in English, written and verbal
• Business-level Korean for day-to-day collaboration in our Seoul office
• 5+ years of Customer Success and/or Account Management experience in SaaS
• Demonstrated success managing enterprise or multinational accounts
• Proven track record owning renewals and expansions
• Cross-cultural fluency for APAC markets
• Strategic thinking to grow partnership value
• Excellent customer-facing skills including training, coaching, and executive-level discussion management
• Self-starter with strong business and technical acumen

Nice to have

• Business fluency in Mandarin Chinese or another APAC language
• Familiarity with brand protection, IP enforcement, legal tech, or marketplace enforcement programs
• Background in data analytics or strategic consulting
• Prior experience working alongside legal or compliance teams in a customer-facing role

Benefits

• Flexible working hours (8-10AM start)
• Remote work (2 days per week)
• US stock-based stock options
• Regular health checkups
• English conversation training in the office
• Lunch allowance when working in the office
• Dinner and taxi fare support for overtime
• Team building dinner expenses
• Snacks, drinks, coffee, and beer

Before you apply

• Submit all documents as a PDF file
• Interview process: Application Review > Screening Interview > Hiring Manager Interview > Team Interview > Case Study > Bar Raiser Interview

About the company

MarqVision is a brand integrity partner providing AI-powered detection and enforcement across 1,500+ platforms in 115+ countries. Founded in 2020, it is backed by SoftBank, Y Combinator, DST Global Partners, HSG, and Salesforce Ventures.