Senior Customer Success Manager

The role

You will own the full lifecycle of a portfolio of MarqVision customers from onboarding through renewal. You will act as a trusted partner to ensure customers get full value from the platform and services.

What you will do

• Serve as the primary point of contact for a portfolio of customer accounts
• Build and maintain relationships at all levels of the customer organisation
• Proactively monitor account health, identify risk, and execute mitigation plans
• Drive adoption of MarqVision's offering
• Identify expansion opportunities and partner with Sales to grow account value
• Define timelines, milestones, and success criteria for customer initiatives
• Partner with Sales, Operations, Product, Engineering, and specialist teams
• Act as the voice of the customer internally

Required qualifications

• 4+ years of Customer Success and/or Account Management experience within brand protection
• Proven experience owning renewals and expansions, including multi-stakeholder relationships
• Ability to demonstrate strategic thinking to grow partnership value across complex customer organisations
• Excellent customer-facing skills: training, coaching, executive-level discussion management, conflict resolution, and the ability to creatively explain and present complex concepts
• Comfort working cross-functionally with colleagues across multiple time zones
• Strong written and verbal communication skills as well as business and technical acumen
• Business fluency in French

Nice to have

• Familiarity with marketplace or platform enforcement programmes (e.g., Amazon Brand Registry and similar)
• Experience working with enterprise customers or in a high-growth startup environment

Benefits

• Holiday to take the time you need, when you need it, plus UK bank holidays
• Hybrid work model
• Equity in every offer
• Private medical and dental insurance
• Parental leave
• Workplace pension scheme with employer contribution

About the company

MarqVision is a brand integrity partner providing AI-powered detection and enforcement across 1,500+ platforms in 115+ countries. Founded in 2020, it is backed by SoftBank, Y Combinator, DST Global Partners, HSG, and Salesforce Ventures.