Senior Technical Account Manager (Federal)

The role

You will serve as a technical advisor to U.S. Federal and enterprise customers. You will ensure successful deployment, integration, and secure operation of the Mattermost platform in mission-critical environments.

What you will do

• Serve as the primary technical advisor for strategic U.S. Federal and defense customers.
• Build trusted relationships with technical leaders, system administrators, security teams, and executive stakeholders.
• Drive successful onboarding, adoption, platform optimization, and long-term customer value.
• Develop technical success plans aligned with customer missions and business objectives.
• Guide customers through deployments, upgrades, integrations, and troubleshooting.
• Work hands-on with Linux infrastructure, networking, containers, and authentication systems.
• Troubleshoot complex technical issues by partnering with Engineering and Support.
• Translate customer challenges into practical technical solutions, configurations, or automation.
• Develop reusable scripts, technical playbooks, and deployment best practices.
• Identify opportunities to expand Mattermost adoption across teams and workflows.

Required qualifications

• Experience in a technical customer-facing role such as Technical Account Manager, Solutions Engineer, Customer Engineer, Technical Consultant, Support Engineer, or Forward Deployed Engineer.
• Strong hands-on technical experience with Linux, networking, infrastructure troubleshooting, and enterprise software deployments.
• Familiarity with containers, cloud infrastructure, or modern application deployment environments.
• Ability to diagnose complex technical problems and collaborate across teams.
• Strong communication skills to explain technical concepts to engineering and business stakeholders.
• Experience supporting enterprise, government, defense, or other complex customer environments.
• A proactive, customer-focused mindset with a strong sense of ownership and accountability.
• Eligibility to obtain and maintain a U.S. government security clearance.
• Ability to meet applicable U.S. export-control requirements.

Nice to have

• Active Secret, Top Secret, or TS/SCI clearance
• Experience supporting DoD, Intelligence Community, federal civilian agencies, or defense contractors
• Familiarity with secure or regulated environments, including FedRAMP, NIST 800-53, STIGs, and government security requirements
• Experience working directly within customer environments to deploy, integrate, troubleshoot, or customize technical solutions
• Hands-on experience with Docker, Kubernetes, CI/CD pipelines, and infrastructure automation
• Scripting or development experience using Python, Go, Bash, or similar languages
• Experience supporting disconnected, degraded, intermittent, or limited-bandwidth (DDIL) environments
• Experience integrating enterprise identity, monitoring, security, or DevSecOps systems
• Familiarity with mobile device management technologies such as Intune or Workspace ONE

Benefits

• Medical, dental, and vision coverage
• Unlimited PTO
• Company holidays
• Work from home stipend
• Annual learning and development budget for conferences, certifications, and courses
• Paid parental leave for all parents
• 401(k) plan

Before you apply

• Role may require obtaining and maintaining a U.S. government security clearance
• Candidates must meet federal eligibility requirements
• Applicants must meet eligibility requirements for access to export-controlled information (EAR and ITAR)

About the company

Mattermost is a remote-first, open-source company providing a collaborative workflow platform for defense, intelligence, security, and critical infrastructure.