Director of Operations

The role

The Director of Operations will lead the highly automated Olive Branch distribution center. This leader is accountable for end-to-end fulfillment across multiple business lines and a shared inventory of hundreds of thousands of SKUs.

What you will do

• Lead multi-shift receiving, put-away, replenishment, picking, pre-pack, custom packing, shipping, and returns.
• Oversee fulfillment for member sampling, e-commerce, and third-party logistics clients.
• Lead operational onboarding of Brand Partners and 3PL clients.
• Act as a senior operational contact for key partners and clients.
• Represent Operations in facility projects, process changes, inventory moves, and new program launches.
• Own inbound execution, inventory accuracy, cycle counting, and replenishment.
• Oversee parcel and freight performance, carrier relationships, and cross-border shipping.
• Own operating budgets, margin targets, cost per unit, labor productivity, and staffing plans.
• Lead operational use of robotics and automation.
• Own operational requirements for WMS and related WES/WCS systems.

Required qualifications

• 10+ years of experience in distribution, fulfillment, supply chain, or a related field, including 7+ years managing teams, managers, and multi-shift operations.
• Experience owning operating budgets, cost-per-unit or labor productivity metrics, and high-volume WMS-enabled operations with robotics or automation.
• Experience managing parcel and freight operations and carrier relationships.
• Strong analytical capability, advanced Excel skills, and familiarity with BI/reporting tools.
• Strong leadership, attention to detail, proactive problem solving, and ability to manage competing priorities in time-sensitive environments.
• Availability to work nonstandard hours, including peak periods.
• Ability to lift up to 25 pounds regularly.

Nice to have

• Bachelor's degree in Supply Chain, Operations, Engineering, Business, or a related field
• MBA a plus
• Experience in multi-client 3PL, e-commerce, or small-parcel /sample fulfillment
• Experience with WMS or automation implementations, vendor RFPs, and capital investment cases
• Knowledge of international shipping and customs, especially Canada and the UK
• Experience managing staffing agencies or labor partners
• Lean, Six Sigma, or related continuous improvement training or certification

Benefits

• Flexible PTO
• Sick Days
• Paid National Holidays
• Medical, dental, vision and short-term/long-term disability plans
• Employee assistance program
• 401(k) eligible after your first 90 day's employed
• Sponsor multiple events throughout the year to help out our communities
• Career growth opportunities
• Hybrid working model

About the company

Material Bank is the world’s largest material marketplace for the architecture and design industry. It connects thousands of designers with tens of thousands of materials from leading brands.