Customer Service Representative

About the job

The Importance of this Role We're looking for a Customer Service Representative to be the voice of Matic! Your job is to keep our customers happy by providing top-notch service. You will work directly with customers over the phone to answer questions, resolve concerns, and ensure they stay with Matic for the long haul. Responsibilities: - Frontline Support: Provide expert service and guidance to our customers primarily over the phone, as well as email and text. - Retention: Identify customers at risk of cancellation and use problem-solving skills to retain their business - Value Articulation: Clearly articulate the Matic value proposition to reinforce why the customer chose us. - Upselling:…