Senior Client Success Manager

The role

The Senior Client Success Manager owns relationships with high-value employer accounts. You will drive enrollment, engagement, and net revenue retention while building strategic account plans. You will also translate member outcomes into business value for clients.

What you will do

• Own net revenue retention for a portfolio of large employer clients
• Build and maintain strategic account plans
• Forecast renewal health and monitor client risk
• Develop Client Success Qualified Leads (CSQLs)
• Partner with Renewals and Sales as the account quarterback
• Own member enrollment and engagement campaigns
• Deliver Quarterly Business Reviews and data-driven business cases
• Consult clients on program optimization
• Maintain client engagement, satisfaction, and loyalty
• Partner with health plan Account Executives

Required qualifications

• 7+ years of experience in account management, customer success, or client services in digital health, healthcare company, benefits or SaaS companies
• Demonstrated ownership of commercial outcomes (client retention, expansion, NRR)
• Deep understanding of the employee benefits and healthcare landscape
• Experience working with large employer clients (10,000+ employees)
• Proven track record of positioning and executing marketing strategies that drive enrollment
• Ability to broaden and deepen multi-threaded executive relationships
• Track record of partnering with Sales and/or Renewals teams to progress commercial opportunities
• Strong interpersonal and verbal, written, and presentation skills
• Ability to prioritize and manage multiple tasks
• Analytical skills and strategic thinking
• Experience in working with the full lifecycle of customer success post sales
• Active work authorization in the US

Nice to have

• Experience working within or alongside channel partner or payer-distributed model
• Experience at a digital health company in the health, wellness, or family health space
• Experience supporting health benefit programs for employer or payer clients
• Salesforce, Looker and/or Microsoft suite experience

Benefits

• Access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics
• Whole-self care through wellness partnerships
• Hybrid work, in office meals, and work together days
• 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
• Annual professional development stipend
• Access to a personal career coach through Maven for Mavens
• 401K matching for US-based employees, with immediate vesting

Before you apply

• Requires active work authorization in the US

About the company

Maven Clinic is the world's largest virtual clinic for women and families. The company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs.