Director PM, Payments & Client Success

The role

You will own the end-to-end benefits and payments platform, including eligibility, enrollment, and claims. You will manage a team of PMs and drive the shift from manual to programmatic processes to scale the product.

What you will do

• Own the benefits product end to end including eligibility, enrollment, claims adjudication, payer and employer reconciliation, and provider payments
• Drive the shift from manual to programmatic reconciliation, self-serve eligibility, and automated claims
• Build and enforce a triage framework for custom client requests
• Manage and develop a team of PMs spanning benefits, payments, and eligibility/enrollments

Required qualifications

• 10+ years in product with meaningful time on benefits, eligibility, claims, or payer systems in a complex B2B2C or healthcare environment
• 3+ years experience managing and mentoring PMs
• Track record of scaling an operational product to reliability
• Deep fluency in how benefits data flows from employer configuration through eligibility verification through member activation
• Direct experience with claims infrastructure including submission, adjudication, remittance, reconciliation, and provider payments
• Strong data and instrumentation skills
• Hands-on fluency with AI tools
• High ownership

Nice to have

• A point of view on where AI makes the benefit more reliable at scale

Benefits

• Access to the full platform and specialists including mental health, reproductive health, family planning and pediatrics
• Whole-self care through wellness partnerships
• Hybrid work
• In office meals
• Work together days
• 16 weeks 100% paid parental leave
• New parent stipend for Mavens who've been with us for 1 year+
• Annual professional development stipend
• Access to a personal career coach through Maven for Mavens
• 401K matching for US-based employees with immediate vesting

About the company

Maven Clinic is the world's largest virtual clinic for women and families. The company partners with employers and health plans to provide end-to-end women's and family health programs.