Conversational AI & UX/Product Copywriter (Contract)

Remote. Posted 23 days ago

The role

You will define the voice, tone, and language for Maven's product and AI agents. You will write UX copy for member experiences and partner with Engineering, Clinical, and Product teams to ensure clinical integrity and usability.

What you will do

Review AI agent conversations and provide feedback on tone, emotional register, and word choice
Define and champion the AI voice and language principles
Synthesize voice and language feedback from multiple stakeholders into prioritized themes
Work with Clinical and Engineering to improve prompts and evaluations
Advise on the anatomy of agent responses and recommend patterns
Partner with product, engineering, clinical, and legal/compliance teams
Position how AI is showcased in the product through education and disclaimers
Write and refine UX copy for care plan screens, onboarding, navigation, and CTAs
Name products, features, programs, and agents
Document voice and tone principles, language patterns, and naming frameworks

Required qualifications

5+ years of experience in UX writing or product copywriting
Direct experience in conversation design or LLM-powered AI products
Strong online portfolio included in application
Experience working within AI (conversational AI, virtual assistants, or LLM-powered products)
Experience reviewing real conversations or user feedback and distilling them into themes
Experience applying and evolving brand tone and voice guidelines
Naming experience (product, feature, or program naming)
Ability to synthesize feedback from many stakeholders
Comfort working independently and managing time within a part-time schedule

Nice to have

Direct experience in healthcare AI or digital health
Experience working alongside clinical stakeholders and legal compliance

Before you apply

Requires active work authorization in the US

About the company

Maven Clinic is the world's largest virtual clinic for women and families. The company partners with employers and health plans to provide end-to-end women's and family health programs.