Director, GTM Operations & Architecture

The role

The Director, GTM Operations & Architecture will own the strategy, systems, design, and reporting for the commercial engine. This player-coach role manages Salesforce administration and translates business needs into system requirements to support growth.

What you will do

• Own the roadmap and end-to-end CRM strategy for Salesforce and adjacent systems
• Translate strategic and operational workflows into business and functional requirements
• Own a clean, well-documented sales funnel model
• Lead AI strategy within the Salesforce ecosystem
• Troubleshoot system issues and act as first point of escalation for sales tooling
• Run regular data hygiene audits and drive resolution with sales teams
• Own QA through the deal lifecycle
• Define, govern, and maintain business rules for customer account hierarchy
• Document and enforce sales process standards
• Partner with Sales, Finance, Customer Success, and Engineering to identify and solve bottlenecks

Required qualifications

• 8+ years across Salesforce architecture, revenue operations, or GTM systems
• Experience at a B2B SaaS or healthcare company
• Deep hands-on Salesforce skill
• Ability to design account hierarchies and object models for complex B2B organizations
• Experience building automation and AI-enabled tooling
• Experience integrating Salesforce with data warehouse, BI, billing, and GTM tooling
• Proficient in Looker or equivalent BI
• Ability to run discovery and create scoped, multi-phase plans
• Ability to write clear documentation for sales leaders and engineers
• Ability to lead a team while remaining a hands-on operator

Nice to have

• Salesforce Application Architect or System Architect credentials
• Designer certifications (Data Architecture & Management, Sharing & Visibility, Integration Architecture)
• Familiarity with Apex
• Experience at a high-growth healthcare or healthcare benefits company
• Experience running a migration or system consolidation end to end

Benefits

• Access to the full Maven platform and specialists
• Whole-self care through wellness partnerships
• Hybrid work
• In office meals
• Work together days
• 16 weeks 100% paid parental leave
• New parent stipend
• Annual professional development stipend
• Access to a personal career coach
• 401K matching for US-based employees with immediate vesting
• Employer-covered health, dental, and insurance plan options

Before you apply

• Requires active work authorization in the US

About the company

Maven Clinic is the world's largest virtual clinic for women and families. The company partners with employers and health plans to provide end-to-end women's and family health programs.