Development Operations and CRM Manager

The role

Leads the systems, data and operations that grow philanthropic revenue and donor relationships. Administers the Virtuous CRM platform and sets CRM practices for several teams.

What you will do

• Administer Virtuous CRM and Virtuous Raise, including configuration, automated workflows, integrations and vendor relationships
• Lead data governance across all teams that use the CRM, including data standards, SOPs and a shared data glossary
• Manage CRM users, permissions and training, and lead quarterly user and leadership meetings
• Maintain data hygiene and protect constituent data privacy and security, including HIPAA compliance
• Build dashboards and produce monthly and fiscal-year-to-date revenue reports with the Director of Philanthropy
• Analyze fundraising results such as donor retention and campaign performance, and recommend strategy improvements
• Own end-to-end gift processing, including entry, coding, acknowledgments, receipts and third-party giving platforms
• Lead monthly reconciliation of CRM gift records with Accounting, and track pledges, expected gifts and tax credit gifts
• Build CRM infrastructure for campaigns, appeals, events and automated donor email workflows
• Maintain prospect and portfolio management structure and stewardship workflows in the CRM

Required qualifications

• Bachelor's degree or equivalent combination of education and experience
• 5+ years in nonprofit fundraising, development operations or advancement services
• 3+ years as lead administrator of a donor CRM such as Raiser's Edge NXT, Salesforce Nonprofit Cloud, DonorPerfect or Bloomerang
• Demonstrated experience leading data governance for a database shared by multiple teams, including standards, SOPs, permissions and training

Nice to have

• Virtuous CRM and Virtuous Raise experience
• Building automated donor journeys or workflows
• Healthcare or behavioral health fundraising experience
• Project management tools such as Asana or Lucid

Benefits

• Benefits overview available at https://wellpower.org/workplace-of-choice/

Before you apply

• Applications will be reviewed starting November 15, 2026, and continue until the position is filled
• Offers will not exceed the posted salary range; most candidates are placed near the midpoint

About the company

WellPower provides collaborative behavioral health care and comprehensive support, aiming to foster mental health, strength, resilience and hope. It is an equal-opportunity employer that hires within defined salary ranges.