Account Manager - DACH Enterprise

The role

You will take full commercial ownership of an existing DACH Enterprise customer portfolio. You will drive revenue growth through expansion, upsell, and cross-sell opportunities while managing renewals and building senior stakeholder relationships.

What you will do

• Take full commercial ownership of the existing DACH Enterprise customer portfolio
• Drive revenue growth through expansion, upsell and cross-sell opportunities
• Build and manage a strong pipeline of customer expansion opportunities
• Own renewal processes to protect revenue and prevent churn
• Develop long-term, strategic relationships with senior stakeholders
• Act as a trusted commercial adviser by understanding customer goals and business needs
• Identify account growth potential using customer insights and product usage data
• Prioritize accounts and opportunities based on revenue potential, risk and strategic value
• Lead commercial conversations, negotiations and contract discussions
• Collaborate with Customer Success, Sales Development, Marketing, Sales Operations and Product-led growth teams

Required qualifications

• Native or professional fluency in German business language
• Professional-level English
• Previous B2B SaaS sales experience, ideally at least 3+ years or equivalent depth in a complex commercial environment
• Experience owning commercial targets and driving revenue growth across an existing customer portfolio
• Strong pipeline management, forecasting and opportunity qualification skills
• The ability to identify, create and close expansion opportunities with existing customers
• Confidence in leading commercial conversations with senior stakeholders
• Strong negotiation skills and an understanding of software contract terms and conditions
• The ability to use data, customer insights and business signals to assess opportunities
• A structured way of working to manage many customers and opportunities in parallel
• Strong communication skills to position Mentimeter against competitors
• A proactive, high-energy working style

Nice to have

• Previous sales or account management experience from the German or broader DACH market
• Experience selling into HR, L&D, Communications, Enablement, EdTech, HRTech or MarTech buyers
• Experience working with Enterprise customers and multi-stakeholder buying groups
• Experience managing renewals and expansion in a land-and-expand SaaS model
• A bachelor’s or master’s degree in any relevant field

Benefits

• Non-commission-based salary model
• Access to a leadership program including external personal coach
• Relevant education
• Career opportunities
• Work-life balance
• Pension contributions

Before you apply

• Introduction interview
• Personality and logical ability assessments
• Business case
• Competence interview
• Culture interview

About the company

Mentimeter is an engagement company that helps organizations turn participation into better understanding and stronger performance. Founded in Stockholm in 2012, it is used by 20 million people each month across 1.3 million organizations.