Account Manager

The role

You will lead the expansion of existing Enterprise customers by focusing on revenue growth through renewals and up-sales. You will serve as a trusted adviser and manage a continuous pipeline for expansion opportunities.

What you will do

• Full commercial ownership of current HighTouch customers across North America
• Drive revenue growth by building a strong pipeline and expanding customers
• Manage a continuous pipeline for new expansion and up-sell opportunities
• Ownership of renewals of ongoing agreements to prevent churn
• Assess business opportunities and use data to support decision-making
• Develop a strategy for scalable customer expansion and customer success
• Collaborate with Customer Success Managers on strategic enterprise customers
• Work with marketing and product teams as the voice of the customer

Required qualifications

• 2+ years experience as CSM or Account Manager in SaaS industry
• Experience with Sales and achieving a sales quota
• Ability to assess business opportunities and use data to make informed decisions and persuade others
• Passion for building long-term relationships and driving commercial initiatives
• Knowledge of software contract terms and conditions
• Strong negotiation, pipeline and forecasting skills
• Excellent communication skills
• Permitted to work & live permanently in Toronto, ON

Nice to have

• Bachelor or masters degree

Benefits

• Access to a leadership program including external personal coach
• Relevant education
• Career opportunities
• Work-life balance
• Pension contributions

About the company

Mentimeter is an engagement company that helps organizations turn participation into better understanding and stronger performance. Founded in Stockholm in 2012, its platform is used by 20 million people each month.